New Feature: Customer Journey Map - Visualize Customer Emotions with Interactive Curves

We're excited to announce the release of Customer Journey Map in Modeldraw! Now you can create compelling visual stories that track customer emotions and touchpoints throughout their experience.

What Makes Our Customer Journey Map Different?

Instead of static tables, our Customer Journey Map uses interactive emotion curves that show how customers feel at each stage of their journey. Click to add emotion points, drag to adjust sentiment levels, and watch your customer story come to life with smooth, color-coded curves.

Key Features:

  • Interactive Emotion Curve - Click and drag to map customer feelings across journey stages
  • Touchpoint Integration - Drag website, mobile, email, and store icons directly onto the emotion curve
  • Pain Points & Opportunities - Mark problem areas and improvement opportunities with visual indicators
  • Flexible Stages - Customize journey stages to match your specific customer experience
  • Visual Storytelling - Create presentations that communicate customer experience challenges and wins

Perfect For:

  • UX teams optimizing customer experiences
  • Product managers understanding user satisfaction
  • Customer success teams identifying friction points
  • Marketing teams improving conversion funnels

Ready to Create Your Own Diagrams? 

Start building professional diagrams instantly - no signup required. Try Modeldraw's comprehensive diagramming tools at app.modeldraw.com/draw and see how easy it is to visualize your ideas with unlimited team collaboration.

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